Privacy Policy

We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how ZENTTRO collects, uses, shares or otherwise processes your personal information through our website zenttro.in, its mobile application, and m-site (hereinafter referred to as the “Platform”).

By visiting the Platform, providing your information or availing our product/service, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions. If you do not agree, please do not access or use our Platform.

1. Collection of Your Information

When you use our Platform, we collect and store your information which is provided by you from time to time. In general, you can browse the Platform without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service, product or feature on the Platform.

We may track your browsing behaviour, preferences, and other information that you choose to provide on our Platform. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis and may include the URL that you just came from, which URL you next go to, your computer browser information, and your IP address.

We collect personal information (such as email address, delivery address, name, phone number, payment details) from you when you set up an account or transact with us. While you can browse some sections of our Platform without being a registered member, certain activities (such as placing an order or requesting interior design consultation) do require registration. We may use your contact information to send you offers based on your previous interactions and your interests.

If you post messages, reviews, or queries on our Platform, or send us personal correspondence, we may collect such information into a file specific to you. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

2. Use of Demographic / Profile Data / Your Information

We use your personal information to provide the services and products you request. We use your personal information to assist with project planning, fulfilment, customer experience enhancement, resolving disputes, troubleshooting problems, conducting market research, measuring interest in our services, and to customize your experience.

With your consent, we may access your location, contacts, and device information for certain app-based features. We may also request identity verification documents to process service requests or as part of our legal compliance procedures.

We and our affiliates collect and analyse demographic and profile data about our users' activity on our Platform. We identify and use your IP address to help diagnose server problems, administer our Platform, and gather broad demographic information.

You may occasionally be asked to participate in optional surveys. These surveys help us understand user preferences and improve our offerings. Participation in these is completely voluntary.

3. Cookies

We use data collection devices such as "cookies" on certain pages of the Platform to help analyse web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal information. Some features on the Platform are only available via the use of cookies.

You are always free to decline/delete cookies if your browser permits, though certain features may not be available without them. We use cookies from third-party partners such as Google Analytics to understand usage patterns. To learn more about how Google uses your data, visit: https://www.google.com/intl/en/policies/privacy/. To opt-out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout.

4. Sharing of Personal Information

We may disclose your personal information to our business partners and service providers to help deliver our services, process payments, perform analytics, or send communications. This is done under strict confidentiality agreements and for limited, specified purposes.

We may disclose personal information when legally required, or in good faith belief that such disclosure is necessary to comply with legal obligations, enforce our Terms of Use, or protect rights, safety, or property of our users or the public.

In the event of a business transfer (e.g., merger, acquisition), your personal data may be shared with the acquiring entity, provided the entity abides by this Privacy Policy.

5. Links to Other Sites

Our Platform may provide links to external websites or applications that may collect personal information. We are not responsible for the privacy practices or the content of those linked websites.

6. Security Precautions

We follow industry-standard security practices and procedures to protect your personal data. We offer secure server access when you access your account. However, data transmission over the internet is never 100% secure, and we advise you to take care when accessing your account or sharing credentials.

7. Choice/Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional or marketing-related) communications. If you do not wish to receive such messages, you can unsubscribe via email or change preferences in your account settings.

8. Advertisements on Platform

We may use third-party advertising services to show ads based on your visits to our Platform and other sites. These companies may collect non-personal information to offer relevant ads.

9. Children Information

Our services are not intended for individuals under the age of 18. If you are a minor, you may use the Platform only under supervision of a parent or legal guardian.

10. Data Retention

We retain your information as long as required to provide you services, comply with legal obligations, or for legitimate business interests. We may retain anonymized data for analytics and reporting purposes even after account deletion.

11. Your Consent

By using our Platform or sharing your information, you consent to its collection, storage, processing, and disclosure as per this Privacy Policy. If you share information related to others, you confirm that you have the authority to do so and grant us permission to use it accordingly.

You also consent to being contacted by ZENTTRO or its partners via SMS, phone, email, or other means for service updates, marketing, or support.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page along with the effective date. You are encouraged to periodically review this page for the latest version.

13. Grievance Officer

In accordance with applicable laws, the name and contact details of the Grievance Officer are provided below:

ZENTTRO

68, Hunters Road , Choolai

Chennai, Tamil Nadu - 600112

Phone: 9962053360

Email: [email protected]

14. Queries

If you have any queries or concerns regarding our use of your personal information, please contact us at 9962053360 or email us at [email protected]